Terms of Use

Last Updated: 19 June 2026

Welcome to Pensonic Brunei. By accessing or using this website, you agree to be bound by the following Terms of Use.

If you do not agree with any part of these terms, please discontinue use of this website.

1. General

This website is owned and operated by Pensonic (B) Sdn Bhd (“we”, “our”, or “us”).

We reserve the right to amend, modify, or update these Terms of Use at any time without prior notice. Continued use of this website following any changes constitutes acceptance of those changes.

2. Products and Pricing

All products, pricing, promotions, and availability displayed on this website are subject to change without notice.

While we strive to ensure that product descriptions, images, specifications, and prices are accurate, errors may occasionally occur. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel or refuse orders where necessary.

We reserve the right to limit quantities purchased per customer, household, business, or order.

3. Orders

By placing an order through this website, you agree that:

All information provided is accurate and complete.
Orders are subject to verification, confirmation, and acceptance by us.
We reserve the right to reject, cancel, or refuse any order at our sole discretion.
Product availability is not guaranteed until the order has been confirmed by us.

An order confirmation email, SMS, WhatsApp message, or automated notification does not constitute acceptance of an order. Acceptance occurs only after the order has been verified and processed by us.

After placing an order, customers may be contacted via WhatsApp, phone call, SMS, or email for order confirmation, delivery arrangements, or payment verification purposes.

4. Payment

Payments may be made through approved payment methods made available on the website.

Bank Transfer Orders

Customers are required to provide proof of payment after completing the transfer.
Orders will only be processed upon successful payment verification.

Cash on Delivery (COD) Orders

Customers are encouraged to prepare the exact payment amount whenever possible.
If change is required, customers should inform us in advance.

We reserve the right to cancel any order where payment cannot be verified or is not received within a reasonable period.

5. Delivery

Delivery times provided on this website are estimates only and may vary depending on location, product availability, weather conditions, public holidays, traffic conditions, or other unforeseen circumstances.

While we will make reasonable efforts to deliver orders within the estimated timeframe, we do not guarantee specific delivery dates or times.

We shall not be held responsible for delays caused by third-party courier or delivery service providers.

Risk of loss and ownership of products shall pass to the customer upon successful delivery.

6. Warranty and Service

Warranty coverage is subject to the warranty terms applicable to each product category and as published by Pensonic Brunei from time to time.

Warranty does not cover:

Misuse, abuse, neglect, or improper handling
Commercial use of products intended for household use
Physical damage or accidental damage
Unauthorized repair, modification, or tampering
Normal wear and tear
Damage caused by improper installation or use contrary to product instructions

Customers may be required to provide a valid proof of purchase when making a warranty claim.

Pensonic Brunei reserves the right to inspect and assess products before approving any warranty claim.

7. Returns and Exchanges

Products sold are generally non-refundable and non-returnable.

Products found to have manufacturing defects may be eligible for exchange, repair, or warranty service, subject to our warranty policy and inspection.

Any approved exchange or warranty service shall be carried out in accordance with Pensonic Brunei's applicable service procedures and policies.

8. Intellectual Property

All content on this website, including but not limited to:

Logos
Images
Product descriptions
Graphics
Designs
Text
Website layout and content

are the property of Pensonic (B) Sdn Bhd and/or their respective owners and are protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, or used without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Pensonic (B) Sdn Bhd shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or economic damages arising from:

Use of this website
Inability to access or use this website
Product misuse or improper installation
Website interruptions or technical failures
Errors, inaccuracies, or omissions on the website
Delays in delivery or order processing

Nothing in these Terms shall exclude any liability that cannot be excluded under applicable law.

10. Third-Party Links

This website may contain links to external websites operated by third parties.

Such links are provided solely for convenience. We do not control and are not responsible for the content, privacy practices, security, or policies of any third-party websites.

Accessing third-party websites is at the user's own risk.

11. Privacy

By using this website, submitting forms, placing orders, or contacting us through available channels, you consent to the collection, use, and storage of your personal information for the purpose of: