Welcome to Pensonic Brunei. By accessing or using this website, you agree to be bound by the following Terms of Use.

If you do not agree with any part of these terms, please discontinue use of this website.

1. General

This website is owned and operated by Pensonic (B) Sdn Bhd (“we”, “our”, or “us”).

We reserve the right to amend, modify, or update these Terms of Use at any time without prior notice.

2. Products and Pricing

All products, pricing, promotions, and availability displayed on this website are subject to change without notice.

While we strive to ensure that product descriptions, images, and prices are accurate, errors may occasionally occur. We reserve the right to correct any errors and cancel or refuse orders where necessary.

3. Orders

By placing an order through this website, you agree that:

  • All information provided is accurate and complete
  • Orders are subject to confirmation and acceptance
  • We reserve the right to reject or cancel any order at our discretion

After placing an order, customers may be contacted via WhatsApp, phone call, SMS, or email for order confirmation or payment verification purposes.

4. Payment

Payments may be made through approved payment methods provided on the website.

For bank transfer orders:

  • Customers are required to provide payment proof after transfer
  • Orders will only be processed upon successful verification

For Cash on Delivery (COD) orders:

  • Customers are encouraged to prepare the exact payment amount
  • If change is required, customers should inform us in advance

5. Delivery

Delivery times provided are estimates only and may vary depending on location, product availability, weather conditions, or unforeseen circumstances.

We shall not be held responsible for delays caused by third-party courier or delivery services.

6. Warranty and Service

Warranty coverage is subject to the warranty terms applicable to each product.

Warranty does not cover:

  • Misuse or improper handling
  • Commercial use of household products
  • Physical damage
  • Unauthorized repair or modification
  • Normal wear and tear

Customers may be required to provide proof of purchase for warranty claims.

7. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Designs
  • Text

are the property of Pensonic (B) Sdn Bhd or respective owners and may not be copied, reproduced, or used without permission.

8. Limitation of Liability

Pensonic (B) Sdn Bhd shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

  • Use of this website
  • Product misuse
  • Website interruption
  • Errors or inaccuracies on the website

9. Third-Party Links

This website may contain links to external websites.
We are not responsible for the content, policies, or practices of third-party websites.

10. Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the laws of Brunei Darussalam.