Frequently Asked Questions

Most products come with a 1-year local warranty unless otherwise stated on the product page.

Please provide your purchase receipt or invoice when requesting warranty service.

You may bring the product to our customer service centre for inspection and repair.

No. Warranty only covers manufacturing defects under normal household use.

Warranty claims may be declined if proof of purchase is unavailable.

After placing an order on our website, our team will contact you via WhatsApp to confirm your order and arrange payment.

Currently, we accept bank transfer payments via BIBD and Baiduri Bank.

Once your order is confirmed, we will send our bank account details through WhatsApp. Payment must be completed before delivery or collection.

Orders will be processed after payment has been received and verified.

Yes. Self-collection can be arranged after payment has been confirmed.

Yes. Delivery services are available throughout Brunei. Delivery arrangements will be confirmed after payment is received.

Yes. Our team will contact you via WhatsApp after receiving your order to confirm the details and arrange payment.

All goods sold are non-returnable and non-refundable. Products may be eligible for exchange within 7 days from the date of purchase if a manufacturing defect is confirmed by our service team.

To qualify for an exchange, the product must:

• Be returned within 7 days of purchase
• Be in its original packaging
• Include all accessories, manuals, and documentation
• Be free from physical damage, misuse, or modification
• Pass inspection by our service team

If a manufacturing defect is confirmed and the product meets our exchange requirements, we will arrange a replacement of the same model or an equivalent alternative, subject to stock availability.

No. Warranty does not cover damage caused by misuse, accidents, improper installation, normal wear and tear, or unauthorised repairs.